NewsForge: Retail Geeks Aren’t Geeky Enough

“You can find ample and able Linux and open source software
support from a range of places, but if my recent check on Linux
support by Best Buy, Circuit City, CompUSA, and even Dell is any
indication, don’t expect to find any support from mainstream
retailers.

“Maybe you’ve seen ads for Best Buy’s Geek Squad, technicians
who make IT house calls driving logo-emblazoned Volkswagen New
Beetles. Neat concept, but how geeky are these geeks? I figured I’d
call with a Linux support question and inform them that I had
installed the open source operating system on the Windows machine I
bought from them…”

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