SuSE Linux Corporate Support Program

SuSE Announces Corporate Support and Training Program for Linux
– Includes Strategic Partnerships with LinuxCare and Muster
Learning Architects –

OAKLAND, CALIFORNIA–(Business Wire)–Nov. 17, 1998–SuSE, Inc.
today announced the launch of the SuSE Linux Corporate Support
Program, scheduled to begin in North America in early 1999.

SuSE has offered support and service contracts in Europe since
1995, and is now bringing its corporate support program to North

SuSE will offer a two-tiered support program, featuring SuSE
Linux Premium Support–SuSE’s in-house corporate tech support
program–and SuSE Linux Partner Support through third-party
organizations. SuSE is currently working with a number of leading
Linux support organizations, such as LinuxCare, based in San
Francisco, California.

“We have received numerous requests from companies in need of
customized Linux support,” said Scott McNeil, president of SuSE,
Inc. “For SuSE North America, this means that the installation
support we currently offer end users will soon be supplemented by
24 x 7 tech support and service contracts for businesses. We are
also excited to be partnering with companies such as LinuxCare that
are already providing Linux support to businesses, government
organizations, and schools in the US.”

“Our customers have been extremely pleased with SuSE Linux,”
said Arthur Tyde, CEO of LinuxCare. “SuSE is making great strides
in providing enterprise-class support in North America. We look
forward to working closely with SuSE to help organizations run
their mission-critical systems on Linux.”

In addition, SuSE will be offering corporate training programs
on Linux through Muster Learning Architects (MLA) in Berkeley,
California. MLA is headed by John Muster, author of the
best-selling UNIX Made Easy, who has taught his well-known UNIX
courses since 1980.

Roland Dyroff, co-founder of SuSE GmbH, stated, “In Europe, SuSE
has had considerable experience and success in offering Linux
consulting services, technical support, and training to businesses.
We are very pleased that our North American headquarters in Oakland
will soon be launching a similar program in the US.”

Representatives of both SuSE, Inc. and SuSE GmbH will be present
at the SuSE exhibit (S-7639) in the Comdex Las Vegas Linux

About SuSE, Inc.

SuSE is the #1 distribution of Linux in Europe. SuSE Linux is
highly acclaimed for setting new standards in ease of installation,
use, and maintenance. In Europe, SuSE has consistently maintained
full services and support to meet the needs of individuals and
businesses of all sizes–from SOHO to IT departments of large
enterprises. The proven quality, stability, and comprehensiveness
of SuSE Linux have made SuSE the choice of over 35,000 business
customers. SuSE has recently placed new emphasis on its North
American operations, and is quickly gaining popularity in the US
and Canada among newcomers, seasoned professionals, and home users
alike. More information on SuSE is available at www.suse.com.

About LinuxCare

LinuxCare provides commercial technical support, consulting and
education for Linux to business, government and educational
institutions. LinuxCare employs leading experts in Linux technology
and actively contributes to Linux and other Open Source projects.
LinuxCare can be reached at 888.LIN.GURU (888.546.4878) and on the
web at www.linuxcare.com.

About Muster Learning Architects (MLA)

MLA provides education for people improving their skills in
Linux, UNIX, and applications. Programs include Using Linux,
Installation and Administration, Linux Office, Shell Programming,
Database Application Development, System Administration, and
Advanced System Administration. MLA provides on-site and public
courses, teacher education, curriculum and courseware development
services, and licensed courses.

The highest-selling UNIX textbook, UNIX Made Easy, published by
Osborne McGraw-Hill, was developed by MLA. Other books and projects
include Unix for People; Unix Power Utilities; a suite of
courseware for Interactive Unix; Computer Associates’ Star
Overview; Andersen Consulting Unix C, C++; and specific courses for
IBM, Bull, Sun, and HP. MLA can be reached at (510)849-4478.

Note to Editors: All trademarks are property of their respective
owners. Linux is a registered trademark of Linus Torvalds.
LinuxCare(SM) is a service mark of LinuxCare, Inc.

Eureka Endo
SuSE, Inc.

David LaDuke

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