The Bank, the Linux User and the 9-Month Call for Help

“Garrett Heaton can’t speak highly enough of his bank. “USAA is
a FANTASTIC bank, and their services and customer service are
top-notch,” he says — especially its Deposit@Home feature, which
lets users scan checks for immediate deposit into their
account.

“There’s just one problem: Heaton, a N.Y.-based member of the
military, is a Linux user — and USAA’s Deposit@Home feature is
designed for use only on Windows and Macintosh computers.

“Aiming to get the system opened up to users of other operating
systems, Heaton began an email conversation with the bank last July
that still continues today. He recently gave LinuxInsider the chain
of correspondence as an illustration of the difficulties Linux
users sometimes have to endure.

“If nothing else, it’s a lesson in perseverance.”

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