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The M-word that’s Linux’s curse

Put yourself in the shoes of a newbie user, whose thinking may go something like this: “The issues in this Linux distribution are just too annoying. I’m not sure I want to waste my time finding a way to fix them myself, even if I could. I’d have to look in the forums and wikis and I don’t want to do that. Plus those ugly wallpapers I see now on my desktop?