To Know Software Is to Love It?

“Familiarity is not something users are born with, Hoogland
notes; rather, ‘it is something they learned over an (often
extended) period of time.’

“‘Hoogland’s question, then, was, ‘do you think a time will ever
come when users will realize that just because you know how to use
a piece of software doesn’t automatically make it the best software
for completing the task at hand?’

“That’s a key question, in Linux Girl’s view, cutting as it does
straight to the heart of one of FOSS’s biggest challenges — how to
get past the inevitable learning curve.”

Complete
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