VoIP Planet: VoIPowering Your Office With Asterisk: SOHO VoIP, Part 5

“Today we’re going to learn how to play Asterisk .gsm files with
a special audio player, and how to construct a sturdy, reliable
digital receptionist to answer and route all incoming calls.

“As usual, let us establish our terminology first. Automated
attendant, digital receptionist, and Interactive Voice Response
(IVR) are all pretty much the same thing; the old “press 1 to
record a compliment, press the circumference of a circle with a
radius of eleventy-eight yards, in millimeters, to record a
complaint” dance we all know and love. Interactive Voice Response
covers all the bases, so that’s the term I’ll use…”

Complete
Story