When software updates go bad(ly)

“I received an email overnight that has me re-evaluating what my
smart phone will be. But the email also raised a number of other
questions in my mind that are more diverse and apply to more than
just the decision of what smart phone to upgrade to.

“But first, here is the email, with the names changed to protect
the guilty:

“[Phone company], in their infinite-but-incompetent wisdom,
pushed an OS upgrade to [their] Android [model] phones last night
that wipes out your contact lists. Of course, [phone company]’s
answer is to sync your contact with Google, which I do not do
because I have numbers that have to be kept in confidence. This
means that the last decade of contacts are gone and I now have to
rebuild from scratch”

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