“Global IT analysts, IDEAS International Pty Limited., has
announced key functional enhancements for their IT services market
segment research module, CPService, which features new comparative
coverage of Linux support offerings and Cost of Ownership
visualization techniques. Also newly added to CPService is the
functionality to save detailed Cost Of Ownership configuration
analyses and share the outcomes with fellow users.”
“IDEAS International has researched a major new section for
CPService that compares the Linux Support Services offerings for a
broad spectrum of companies including both traditional UNIX server
vendors (i.e. Compaq, Dell, HP, IBM & SGI) as well as
specialist Linux companies (Red Hat, Caldera Systems, Linuxcare,
SuSE & TurboLinux). The research indicates which providers
offer the broadest spectrum of Linux support in the industry and
what the relative service costs and charging structures are. The
research has been made available immediately to all existing
CPService research users at no additional charge.”
“Principal Analyst at IDEAS International for services research,
Gary Burgess, commented “we see Linux migrating to phase two of its
development due to the greater acceptance of the user community. In
this new paradigm vendors are seeking to make revenue out of what
was first conceived as a free operating system. Our research
indicates significant variations in the scope and costs of Linux
support; even to the extent where a package of 20 support incidents
can cost between $1,500 and $3,499.”