“IW: What’s your proof that open-source CRM is
proving to be a success?“Roberts: First some background. I came to
Silicon Valley in 1995 to write great software. But from an
engineering perspective, I felt that the Valley wasn’t innovating.
Too much of operating budgets was spent on sales and marketing.“I started looking at things like JBoss. Late in 2003, I started
looking at how open source could be applied to enterprise
applications just like other pieces of software stack…”
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