“The concept of open source software is simple. The source code
is freely available, publicly modifiable and flexible. The model
puts control in the hands of users in terms of development and user
licensing is cheaper than the traditional proprietary software
model. Having anchored itself within the infrastructure stack, open
source is starting to break into the world of business applications
and customer relationship management is an early target.“CRM is a mature market with high barriers to entry. Even Siebel
is unable to maintain its independence, and market share is
increasingly going to application giants SAP and prospective
Siebel-owner Oracle. Despite these issues new entrants are jostling
to enter the CRM sector, in the form of open source business
applications providers…”
Web Webster has more than 20 years of writing and editorial experience in the tech sector. He’s written and edited news, demand generation, user-focused, and thought leadership content for business software solutions, consumer tech, and Linux Today, he edits and writes for a portfolio of tech industry news and analysis websites including webopedia.com, and DatabaseJournal.com.
LinuxToday is a trusted, contributor-driven news resource supporting all types of Linux users. Our thriving international community engages with us through social media and frequent content contributions aimed at solving problems ranging from personal computing to enterprise-level IT operations. LinuxToday serves as a home for a community that struggles to find comparable information elsewhere on the web.
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