Computer Business Review: Open Source CRM: The Facts

“The concept of open source software is simple. The source code
is freely available, publicly modifiable and flexible. The model
puts control in the hands of users in terms of development and user
licensing is cheaper than the traditional proprietary software
model. Having anchored itself within the infrastructure stack, open
source is starting to break into the world of business applications
and customer relationship management is an early target.

“CRM is a mature market with high barriers to entry. Even Siebel
is unable to maintain its independence, and market share is
increasingly going to application giants SAP and prospective
Siebel-owner Oracle. Despite these issues new entrants are jostling
to enter the CRM sector, in the form of open source business
applications providers…”

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