[ Thanks to Matt for
this link. ]
“British Airways is using real-time application monitoring to
help ensure critical services remain available to customers on its
BA.com website.“The online flight booking site is central to the airline’s
efforts to provide greater levels of customer self-service. It
allows customers to specify meal preferences and seat allocation,
check the amount of Executive Club points they have accrued and
redeem these against flights. Most recently, the site introduced a
shopping basket, allowing visitors to make hotel reservations and
hire cars…”