[ Thanks to An Anonymous Reader for
this link. ]
“OTRS
“OTRS (Open source Ticket Request System) has features to manage
customer telephone calls and e-mails. The system is built to allow
support, sales, pre-sales, billing, internal IT and help desk
functions to react quickly to inbound inquiries. OTRS is a
Web-based help desk and ticket system that provides a set of
features to help service organisations to manage requests more
efficiently. As a framework, it is the basis of OTRS::ITSM, an
ITIL-compliant IT service management solution. It supports MySQL,
MS SQL, PosgreSQL, Oracle and DB2.“URL: http://otrs.org Licence: AGPL
“Triage
“A Web-based help desk application written in Java using the
Hibernate and ZK libraries. Triage provides interfaces for handling
tickets with notes and solutions, full-text search indexing, and
allowing for plug-ins which can generate tickets from external
sources (for example Asterisk, OpenNMS, Nagios, and e-mail). The
initial development is being done on Linux, using the Eclipse
development environment. The idea is that as a technician enters a
new ticket, the application will present them with previous
tickets/solutions which may be related and be able to present a
quick answer. This way, knowledge is not lost and can be easily
leveraged even with new personnel in the IT work force.URL: http://code.google.com/p/triage/ Licence: GPL”