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Network World Fusion: Open Source Packs Free IP Telephony

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“Open source IP telephony software packages are helping users
move away from the traditional world of proprietary office phone
systems, PBXs with closed operating systems and expensive specialty
components.

“Users also are taking advantage of Linux for running IP voice.
Observers say open source telephony software packages–many as good
as commercial products–are further opening the world of packetized
voice.

“The open source Linux platform is a growing part of the
computer telephony infrastructure at Sitel Worldwide, an Omaha,
Neb., a company that runs call center operations for customers such
as Cox Communications, Verizon and Mitsubishi Motors. Sitel has
deployed Linux servers running the company’s call center
application and database to more than 20 of its call center sites
worldwide…”

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