O’Reilly: RT Essentials

[ Thanks to Tom
for this link. ]

“When I see or hear people knocking Linux for not having
applications, I think of Jesse Vincent’s Request Tracker (RT). When
I first found out about RT, I thought I had found a few hundred
thousand dollars laying on the street. That’s the amount of money I
would have had to spend on a proprietary trouble ticket tracking
system comparable to ones from ‘big’ commercial shops.

“Having used expensive trouble ticket systems, I knew of their
complicated nature. I had seen the best ones and some bad ones.
None of the people with whom I worked ever criticized the cost
because they didn’t think they could have done their jobs without a
decent ticketing system…”