[ Thanks to dave for
this link. ]
“RT is an industrial-grade trouble ticketing system. It lets a
group of people intelligently and efficiently manage requests
submitted by a community of users. RT is used by systems
administrators, customer support staffs, NOCs, developers, and even
marketing departments to track issues, outages, bugs, requests, and
all kinds of other things at thousands of sites around the
world.“This tutorial will explain how to install and configure
Request-Tracker 3.6 on Debian Etch with postfix and fetchmail, use
fetchmail to retrieve emails from the mail server and inject them
into RT…”