“Our finest exports are software and IT-related. Yet we in India
use very little of our own products and services. There are a
number of fairly obvious reasons for it. We cannot mass-produce IT
services. Hence the cost of development is the same whether it is
for a foreign client or an Indian. In fact, the development costs
may even be lower for foreign clients if we factor in some risks.
Indian clients are new to IT and hence their requirements may be
prone to greater change (and even confusion) especially at the late
stages. Contract re-negotiation may be very difficult because
Indian clients normally feel they are paying far too much as it is.
That is why IT services are not affordable for many Indian
organisations…”