Open source to reset IT expectations

“But it’s scary that the software industry has conditioned IT
buyers to expect so little. No one should claim victory on the
basis of getting software installed, and we should be hitting close
to 100 percent actually getting tangible business value for their
software investments.

“But then, more than half the survey’s respondents admitted to
not even measuring success criteria. Could this be a sign that IT
executives, like the sign greeting Dante on his descent into Hell,
have abandoned all hope of getting real value for their software
spend?”

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