Congdon added that over the years his IT group has been able to prove to employees that they are passionate about using open-source technologies. In the case where there is no availability of an open-source solution to solve a Red Hat business problem, Congdon will choose a non-open-source solution. One such solution is Red Hat’s use of Salesforce.com for sales and partner support.
When it comes to choosing an open-source solution, having the appropriate legal protections in place is important, which is why Congdon’s IT group tends to choose commercial open-source solutions.